Just see the extra information part for heightened troubleshooting tips.

Just see the extra information part for heightened troubleshooting tips.

More Information

If issues take place whenever linking the BlackBerry PlayBook to a Wi-Fi system for the time that is first there are numerous details that may be accessed in the BlackBerry PlayBook which will surely help BlackBerry Technical Support diagnose the problem. Furthermore, typical networking tools to troubleshoot most kinds of system connection dilemmas can also be found. These resources and their particular areas will be broadened upon under.

Opening the toolsDuring the initial setup if there is certainly a issue linking up to a Wi-Fi system, click on the configurations symbol into the bottom remaining of this display screen to gain access to the diagnostic resources.

As soon as in this menu, click on the drop-down record regarding the correct 50 % of the display.

These options can be accessed using the following steps after initial setup

  1. Click on the configurations symbol into the top corner that is right of house display.
  2. Choose Wi-Fi through the navigational selection that seems on the remaining pane.
  3. When you look at the bottom remaining corner regarding the right pane choose the Wi-Fi http://besthookupwebsites.net/her-review/ sign icon with a concern level onto it.

Note: an extended directory of tools is supposed to be presented in this drop-down record following the set that is initial.

Most of these tools tend to be explained in detail below.

Wi-Fi Troubleshooting Tools

Wi-Fi Ideas – This tool includes detailed information on A wi-fi link such as SSID, Channel, etc. When there is a deep failing related to associating through a Wi-Fi hotspot it will be shown within the Failure explanation area of this device.

Note: The Failure Reaso n field is just offered if this fall down choice is accessed outside the initial setup. For problems through the setup that is initial towards the Logs tool.

Logs – the ability is provided by this tool to see any logging linked to associating with a Wi-Fi link. Touching one of many out out lines will show the whole mistake message. These details often helps a method administrator determine reason for failure whenever trying to link a BlackBerry PlayBook up to a network that is corporate. It may also assist any Wi-Fi supplier determine reason for failure from a property system or a hotspot that is public.

System Troubleshooting Tools

Net connection – this is simply not an instrument which you can use to do any activity or analysis, but provides information linked to the system link like the internet protocol address assigned towards the BlackBerry PlayBook, subnet, portal and DNS computers.

Ping – In the preliminary setup this device will enable the BlackBerry PlayBook to ping a bunch or internet protocol address to ascertain reaction time. If this device is accessed from the Settings Wi-Fi alternative, extra pre-configured Ping choices are exhibited such as for instance Ping kind which gives a drop-down listing of options namely internet protocol address or identify (a certain target or IP), Wi-Fi Gateway, (the system portal), or personal (the BlackBerry PlayBook internet protocol address).

The message ping:sendto:No path to number will appear you should definitely linked to Wi-Fi or if the BlackBerry PlayBook is not able to hook up to a website.

The message ping:Cannot resolve will show up you should definitely attached to Wi-Fi or if the BlackBerry PlayBook struggles to solve internet protocol address details. If this message seems, utilize the DNS Lookup device to ensure the matter.

Traceroute – Enter a destination internet protocol address or website name target to look for the true range router hops a demand would take to attain the destination target.

Make use of this tool to ascertain if the link with a specific website falls due to not enough connection or because an element of the community course drops the info.

DNS Lookup – In order to utilize this device, key in the main or DNS that are secondary when you look at the host industry. After carrying this out, enter any domain into the ‘Host’ industry and Send that’s then mouse click to that the BlackBerry PlayBook can resolve the website name to an ip.

The message connection timed out will appear if the BlackBerry PlayBook is unable to resolve an IP address.

which means that the BlackBerry PlayBook didn’t obtain the IP that is correct of this DNS host through the router. Verify if other products having attached to the exact exact same router in past times couple of minutes possess exact same problem. Reboot the router. Verify that the router’s DNS configurations tend to be proper.

To confirm router configurations, find the router’s internet protocol address for A windows-based computer using IPConfig (IFConfig for a MAC). Methods on utilizing IPConfig are located in KB27560. As soon as the IPConfig/IFConfig is ran, the Gateway target will function as internet protocol address associated with the router. Browse for this internet protocol target address and sign in making use of the qualifications when it comes to router. The standard qualifications are going to be noted on a label regarding the router it self or in the router maker’s web site.